If a license key does not work immediately when you activate online, you still have the option of activation by phone. In the installation window, please click on "back" and select "activate by phone".
At the top of a selection window, select your country and then call a free 0800 number. Now follow the instructions given to you by the phone activation computer.
If this isn't successful, please contact us by email: firstname.lastname@example.org or by telephone on 0800 – 056 3102 so that we can provide you with a replacement.